Privacy Policy
At Earth Wind Fire Hair, your privacy is important to us. We are committed to protecting your personal information and handling it with transparency and care in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website, booking system or purchasing from us, you agree to the terms outlined below.

What We Collect
We may collect personal information such as:

• Name

• Email address

• Phone number

• Appointment history

• Service history (including colour history where relevant)

• Payment details (processed securely via third-party providers — we do not store full card details)

• Website usage data (such as IP address, browser information and device type)

We only collect information that is reasonably necessary to provide our services and operate our business.

How We Collect Your Information
We may collect personal information when you:

• Book an appointment online or in-salon

• Complete a consultation form

• Make a purchase in-salon or via our online store

• Subscribe to marketing communications

• Contact us via email, phone or social media

• Browse our website (through cookies and analytics tools)

How We Use Your Information

We use your information to:

• Manage appointments and bookings

• Process payments and online orders

• Communicate important updates

• Send marketing communications (if you have opted in)

• Improve our services and guest experience

We do not sell your personal information.

Sharing Your Information
Your information may be shared with trusted third-party providers (such as booking systems, payment processors, website hosting platforms and marketing software) who assist us in operating our business.

These providers are required to handle your information securely and only use it for the purpose of providing their services to us.

We may also disclose information where required by law.

Online Store – Data Use
If you make a purchase via our online store:

• All prices are listed in AUD and include GST

• Payment details are processed securely by third-party providers

• We do not store full credit card details

Online pricing may differ from in-salon pricing.

Cookies & Website Usage
Our website may collect website usage data (such as IP address and browser information) through cookies and analytics tools. This helps us understand how visitors use our site and improve performance.

You may disable cookies through your browser settings if preferred.

Data Security
We take reasonable steps to protect your personal information. However, no online transmission or storage system can be guaranteed as completely secure.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner.

Data Retention
We retain personal information only for as long as necessary to provide our services and meet legal obligations.

Updates
We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us
If you have any questions regarding your privacy, please contact:

Earth Wind Fire Hair
Email: info@earthwindfire.com.au